Content and Resources
Digital Workspace Articles
How CTOs Are Using ITO to Find Real Gains
This article explores how evolving IT outsourcing strategies are enabling organizations to achieve greater value and efficiency in a rapidly changing digital environment. It highlights critical considerations such as maximizing ROI, avoiding pitfalls of low-cost providers, and building strong outsourcing partnerships.
Contact Center as a Service (CCaaS): Transforming Customer Experiences
Contact centers sit at the heart of CX, serving as a gateway between your company and your customers. Increasingly, businesses recognize that combining their contact center platform with their broader unified communications (UC) platform has intrinsic value as it unifies internal and external communications.
Unified Communications as a Service (UCaaS): Transforming Business Communications
While only 20 percent of businesses used cloud-based telephony last year, by 2027 analyst firm Gartner predicts that 80 percent of businesses will host their telephony systems in the cloud. That’s a 400-percent increase in just four years.
What You Need to Know about Protecting Data When Using AI for Business
As your organization creates its AI adoption roadmap, have your decision makers considered all the compliance challenges associated with AI? Read this article for more information.
Why Your Organization Needs AI for Productivity, and How to Leverage It Quickly
AI is no longer on the way—it’s here. How is your business answering the call for its implementation? Are your users ready? Is your infrastructure? Read this article for key insights.
Digital Workspace Blogs
Connection Community
Preparing for Microsoft Volume Licensing...
The world of Microsoft licensing is evolving once again, and this time the changes are both sweeping and significant for... Read More
Aug 15, 2025 | By Connection
Why Buying Through a GPO—and...
In today’s environment of tight budgets, stretched teams, and complex procurement rules, organizations need every advantage they can get. That’s... Read More
Jul 18, 2025 | By Mike Hewitt
Why Healthcare Needs UCaaS Now More Than Ever
Unified communications as a service (UCaaS) is rapidly becoming essential in healthcare, offering scalable, secure, and patient-centric solutions. As healthcare... Read More
Jun 26, 2025 | By Jennifer Johnson
The Indispensable Human Element in Software...
In the rapidly developing landscape of technology, the role of software asset management (SAM) has become increasingly significant. As organizations... Read More
Jun 24, 2025 | By Seth Mitchell
Modernizing Manufacturing Communication: The...
The world of manufacturing is evolving fast. From connected machines to mobile field service, the expectation for seamless, secure, and... Read More
Jun 18, 2025 | By Ryan Spurr
Digital Workspace Case Studies
Managed IT Outsourcing Partnership Improves Store Uptime
When a leading retail company experienced sudden growth, they struggled with daunting scalability issues, so Connection transitioned them to enterprise-managed services for more seamless operations. Download our case study to learn how our services facilitated efficient store openings, improved service availability and scalability, and modernized their infrastructure.
Boosting Collaboration, Productivity, and End-user Satisfaction
One company faced significant costs from technical debt in their end-user architecture, so Connection swiftly migrated them to cloud solutions, enhancing collaboration and productivity. Download our case study to see how our managed services maintained the modernized setup, increasing their uptime, satisfaction, and mobility, simultaneously reducing costs.
EUC Cloud and Virtualization Results in Reduced Management Costs
A mid-sized company was grappling with a siloed Windows end-user architecture after they made several acquisitions. Download our case study to learn how Connection was able to streamline their IT workflows with Azure Virtual Desktop, Microsoft 365, and Azure cloud architecture—reducing operational costs by 20%.
Digital Workspace eBooks
Delivering Better Customer Experiences (CX) with Contact Center as a Service (CCaaS): 7 Key Factors to Consider
Discover 7 considerations to create a gateway to better customer experiences with CCaaS.
The Journey to UCaaS Adoption: A Roadmap to Success
By combining communication and collaboration tools—including existing tools such as Microsoft Teams and Zoom—into a single, integrated solution, UCaaS makes it much easier for employees to communicate, collaborate, and share information.
Best Practices for AI in Business
AI can bring incredible value to your business—when done well. Ready to leverage advancements in AI technology, but not quite sure where to start? Download our eBook and learn about some of the key considerations when deploying AI and discover some quick-win use cases for your business.
AI and Compliance: What You Need to Know
In this ebook, we’ll walk you through the security and compliance risks of AI. We’ll also share some
practical ways to mitigate these risks through preparation, policies, and technology.
Building an AI Strategy for Business Gains
Ready to chart a course on your AI journey that optimizes your organization’s return on investment? Download our eBook today to learn the key considerations every business leader should address to ensure they win with AI.
Digital Workspace Infographics
The State of IT Outsourcing: How Companies Can Win
IT outsourcing (ITO) is on the rise as companies face skilled labor shortages and look to shift spend from CapEx to OpEx for more financial flexibility. Check out this infographic to learn how your organization can overcome IT staffing challenges with ITO.
UCaaS in Healthcare at a Glance
UCaaS is essential in healthcare, offering scalable, secure, and patient-centric solutions. As healthcare organizations modernize operations, improve patient outcomes, and adapt to hybrid work models, UCaaS is key.
UCaaS in Manufacturing at a Glance
Modern manufacturing requires more than just efficient machines—it demands seamless communication. Unified Communications as a Service (UCaaS) gives manufacturers the robust foundation needed to connect teams, streamline operations, and drive productivity.
Welcome to the Contact Center of Tomorrow
The cloud and AI are transforming nearly every aspect of business, including contact centers. Human beings remain at the heart of customer engagement. The real value of cloud and AI technology isn’t about replacing human beings, but supporting them to be more productive and effective.
6 Reasons to Cut the Cord on Traditional Telephony Systems and Move to UCaaS
Unified Communications as a Service (UCaaS) is fast becoming the template for best-in-class business communications and collaboration. In fact, you may be one of the growing number of businesses that plan on adding UCaaS to your existing communications tools (e.g., Microsoft Teams, Zoom) over the next few years.
Top Use Cases for AI in Business by the Numbers
As digital debt soars, employees spend less than 3 hours a day doing impactful work. Download our infographic today to learn how AI is already helping knowledge workers save time on emails and data entry, learn new skills, and spark their creativity.
What’s Next for AI in Healthcare
Artificial intelligence is already driving efficiencies throughout healthcare that enhance care experiences for doctors, nurses, and patients while improving patient outcomes. Download our infographic today to learn about five big changes AI implementations are bringing to healthcare.
How Businesses Are Increasingly Leveraging AI
Organizations that embrace AI are unleashing creativity at all levels, ushering in a new wave of productivity. Take a look at our infographic to get the big picture—and learn how AI is creating value for virtually every industry.
Digital Workspace Services Flyers
End-user Computing
Collaboration and Productivity
Managed Digital Workspace
Digital Workspace Podcasts
Boosting Workplace Productivity with Embedded AI
In this episode, we explore how our clients are leveraging embedded AI solutions and address key challenges, including ROI concerns and ethical considerations. Learn why it's vital to start your AI journey today—and how Connection can help you stay ahead.AI in Manufacturing: Productivity at the Point of Use
Despite the recent upsurge in manufacturing AI, organizations have barely scratched the surface of what’s possible. In this podcast, we’ll explore how manufacturers that prepare for the imminent embedded AI transformation will be uniquely placed to realize deep improvements to their productivity and profitability.
Connection TechSperience Solutions: a boisterous group of tech enthusiasts keen on deciphering the inner workings of the IT world, sharing their passion (along with industry-insider secrets), and offering a fresh perspective on all things technology.
Digital Workspace Webinars
Navigating the UCaaS Landscape: Which UCaaS Is Right for you?
Unified Communications as a Service (UCaaS) is becoming the go-to solution for businesses that want to improve collaboration and elevate customer experience. This webinar is aimed to help IT decision-makers navigate the current UCaaS landscape: features, choices, costs, and more.
Boosting Productivity with AI: Insights from Experts with Real-world Experience
Join our experts who will share with you their real-world experience on AI at work and its impact on productivity. We will discuss firsthand accounts from helping our customers understand the potential of AI, identify their use cases, and share some industry insights that will help you shape your Embedded AI strategy.
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