
Select an Google Cloud Package to Review
BASIC |
ESSENTIAL |
ENTERPRISE |
|
|---|---|---|---|
Support |
|||
| 24/7 phone, email, and service portal support | |||
| Technical Support with 30-minute response | |||
| Support Hours | 4 |
Unlimited |
Unlimited |
Operations |
|||
| Conditional access management | |||
| IaaS and PaaS management (including application monitoring and diagnostics) | |||
| Change and configuration management | |||
| Incident and problem management (root cause analysis for serious issues) | |||
| On-demand services hours included each month to expand your cloud environment based on your technical requirements | 0 |
4 |
8 |
Health Monitoring and Patching |
|||
| Proactive infrastructure monitoring and alerting, including escalations to client | |||
| Auto ticket generation and assistance on down time events | |||
| Patching of infrastructure components in coordination with client | |||
Security and Compliance |
|||
| Identify common security gaps | |||
| Review, recommendations and remediation (with client consent) | |||
| Proactive security and compliance monitoring, escalation and remediation (with client consent) | |||
Backup |
|||
| Recommend backup best practices for infrastructure | |||
| Review recommendation and setup | |||
| Set up backup, redundancy, and HA of VMs, Kubernetes, and databases within the tenant (with client consent) | |||
Cloud Management & Reporting |
|||
| Cloud Management Platform | |||
| Right-sizing review and recommendation | |||
| Dedicated service portal dashboard | |||
| Monthly email reports and walkthrough | |||
Customer Lead Engagement |
|||
| Account management (Customer Success Manager) | |||
| Right-size your compute and storage with Budget Advisor (monthly review) | |||
| Technical account management (day-to-day point of contact) |