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Zoom Corp. Workforce Management Two Years PrePay

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Item#: 41789980 // MFG Part#: ZCX-WFM-2-2YR // By: Zoom Video
NOTE: Images may not be exact; please check specifications.
  • In Stock
  • Virtual delivery

Simplifies contact center operations by forecasting call volumes and optimizing staff scheduling across all channels

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  • Omnichannel scheduling and forecasting for voice, video, messaging (SMS, social media, etc.), and email channels
  • Intelligent automation to optimize schedules based on agent skill sets, channel needs, and service level agreements (SLAs)
  • Real-time adherence tracking to monitor agent status, performance, and intraday employee and team management

Workforce Management helps ensure that your contact center is equipped with the right number of agents at the right times to meet customer demands. Workforce Management automates forecasting by using key planning data from Zoom Contact Center to accurately estimate agent headcount for scheduling, better predict agent workload, and help your business react in real time with intraday management. Contact center agents can view their schedule through a simple and intuitive interface.

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