Lenovo 3-Year On-site Next Business Day Premier Support

Lenovo Onsite Warranty provides for dispatch of a Lenovo technician to your site to provide repair of your system in the event of an issue.

All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovo’s normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.

Problems with your computer, home network, software, or technology in general, can be very frustrating. Lenovo Services Premium Support is here to help, with best-in-class skills, technology, and processes to solve the problem right the first time and save you time and hassle.

Some examples of Premium Support services ;are:

Setup new devices including printer
Connect devices to wireless network
Configure browser, email, social media and personal printer settings
Configure security settings including firewall, Windows updates and anti-virus software
Install software
Diagnose operating system issues to include providing operating system repair or reinstallation
Diagnose and remove viruses and malware
Setup and troubleshoot wired or wireless network
Configure online backup
Answer “How to…” questions