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- Tech-to-Tech Access
- Single Point of Contact
- On-site
- Parts
- Hardware and Software Support
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
Lenovo’s Premier Support enables increased efficiency for in-house IT, SMBs and Business Partners by providing direct tech-to-tech access with extended hours, a focus on advanced, unscripted troubleshooting and a single point of contact for end-to-end case management. Premier offers comprehensive HW and software support, prioritized onsite and parts response, with access to onshore Technical Account Managers for proactive account and escalation management. Bypass basic troubleshooting and experience higher first time fix rates, faster response and greater customer satisfaction, while freeing up your resources to focus on mission-critical business activities. Premier Support is available in select regions.
Lenovo’s Premier Support enables increased efficiency for in-house IT, SMBs and Business Partners by providing direct tech-to-tech access with extended hours, a focus on advanced, unscripted troubleshooting and a single point of contact for end-to-end case management. Premier offers comprehensive HW and software support, prioritized onsite and parts response, with access to onshore Technical Account Managers for proactive account and escalation management. Bypass basic troubleshooting and experience higher first time fix rates, faster response and greater customer satisfaction, while freeing up your resources to focus on mission-critical business activities. Premier Support is available in select regions.
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Service Plan Documentation
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Coverage Period: 1Coverage Period: 1yearsManufacturer Product Line: LenovoModel: Premier SupportResponse Time: Next Business DayService Included: Hardware supportService Included: On-siteService Included: PartsService Included: Parts and laborService Included: Software supportService Included: Technical support
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Fulfillment Type: Onsite ServiceMaintenance Included: No
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This product is subject to our return policy. Please see our complete return policy for details.
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Class of Equipment: Notebooks
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0 lbs
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81111812
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Warranty Period: Extended service agreement
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