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Azure Managed Services


Comprehensive, Effective Management of Your Cloud Technologies

Has your organization recently begun to shift more of your operations to the cloud? More than half of IT decision makers have reported spending significantly more on cloud services than planned due to the COVID-19 pandemic.1 The key to making the most of these new services is effective management. To address this challenge, organizations choose different ways to manage their cloud infrastructure. Some manage it themselves, and some bring in a cloud Managed Services Provider (MSP) to ease their immediate complexities, while others choose to have an MSP who can handle a broader mission with clear vision on managing hybrid environments and resources. Whatever the case, the aim is to find a right fit for effective cloud management.

Connection’s Managed Cloud Services help your organization avoid:

We offer several choices for your Azure Managed Services deployment—designed to meet your needs and budget.

Why Cloud Managed Services?

Why Cloud Managed Services?

As you transition your workloads to the cloud, you’ll have to navigate several concerns, such as security, ensuring compliance, and managing multi-cloud environments. You might find your in-house IT team stretched too thin to manage all of these aspects, especially as you try to optimize your budget to account for any unplanned cloud spend. That’s where a cloud MSP like Connection comes in. With our expertise, we can fill any technology and management gaps, as well as provide flexible payment models, so you can focus on what really matters—supporting your users and growing your organization.

The right cloud managed service provider can address these concerns—and others—in order to help you build an effective cloud infrastructure management strategy.

One Month of Azure Managed Services FREE!

No contract. No obligation. No stress. We take care of your cloud operations management, so you can focus on what matters. Start your 1-month trial of Managed Services for Microsoft Azure today!

Optimize Your Existing Microsoft Azure Environment

Need some help getting the most out of Microsoft Azure? A Managed Service Provider (MSP) can help you increase performance, reduce overall costs, and more. Read our white paper to learn how Managed Service Providers can help your organization optimize your environment.
Comprehensive, effective management of your cloud technologies
Azure Case Study

The Real-world Results Azure Managed Services Bring

When creative advertising agency Johannes Leonardo took a hard look at their cloud backup provider, they discovered they were overpaying, had no control over their own data, and were working with a small MSP who could fold overnight. To make matters worse, without access to their backups, their data could vanish if the MSP closed. It was time for a change.

Download our case study to learn how Johannes Leonardo was able re-gain complete control over their cloud while paying 556% less by utilizing Connection’s Azure Managed Services.
“[The test] didn't just reduce the risk—it negated the risk.”
Kwaku Adeigbola, IT Manager
Johannes Leonardo

What Are the Benefits of Managed Services?

Benefits of Managed Services

Robust Infrastructure

Cloud Managed Services offer round-the-clock management. We monitor, scan, report, update patches, integrate, and align network operations with your core organization objectives.

Centralized Services and Applications

We manage applications and services at a centralized data center, which expands the scope for remote data access, increased productivity, and effective resource utilization.

Service Level Agreements

Under effective Service Level Agreements (SLAs), Cloud MSPs ensure better control across service levels and help your organization gain service continuity. Longer association with MSPs offers better results.

Data Safety and Recovery

Cloud managed services ensure data safety through timely backups and earlier access via faster recovery across all cloud services and applications.

Quick Response Time

Addressing an issue locally is different from doing so remotely over the network. In case of cloud managed services, the responsibility lies with service providers in ensuring quick response times in case of any issue. This can take more time if done locally.

Interfacing

We are your single point of contact when you need to work with cloud vendors in case of any critical issues. We can also make recommendations on ways to optimize costs and automate critical processes.

Planned Investment

With our support, you can easily plan your expenditure on IT services. Create a monthly service plan tailored for your organizational IT spending and optimize your investment on IT support.

Maintenance

With Connection as your MSP, you’ll have more options to realize cloud savings, and your organization will no longer have to spend on costly network maintenance.

Timely Updates

Depending on an in-house IT team for regular technology and software upgrades often consumes time, training, and additional resources. Depending on a cloud MSP to keep your data centers up to date means your infrastructure receives technology updates as soon as possible.

Integrated Services

We offer flexible solutions that can match your organization requirements. From pay-per-usage or payment plans that help you prioritize your organization spending to converged solutions such as security protection, setting up of a new service, and network monitoring, we can create the right solution for your organization.

Managed Services for Azure

Proactive IT services, automated monitoring, and remote remediation

 

Essential
Organization
Enterprise

Scope

Ideal for non-production or minimal organization impact environments

Ideal for production workload environments

For organization-critical dependence

Response Time

24x7 support with 2-hour response times

24x7 support with 1-hour response times

24x7 support with 20-minutes response times

Support

Basic IT support (patching, updates, configuration management, identity and role management)

  • Basic IT support (patching, updates, configuration management, identity and role management)
  • Unlimited backup, on-demand point-in time restore with 2-hour response
  • Basic IT support (patching, updates, configuration management, identity and role management)
  • Unlimited backup, on- demand point-in time restore with 1-hour response
  • BCDR SLA with 30-minute RPO, 2-hour RTO

Monitoring

Proactive infrastructure monitoring and alerting

Proactive infrastructure, DB, and app monitoring and alerting

Proactive infrastructure monitoring and alerting

Security

Basic anti-virus and anti-malware support

Advanced threat analytics, anti-virus, and anti-malware support

Deep security (server, environment hardening, anti-virus, anti-malware)

Cost Optimization

 

Cost management and optimization

Proactive capacity planning; performance and cost optimization

Reporting

 

Monthly health reports via email

Advanced monthly reporting, including health reports via email and walkthrough calls

Account Manager

 

Shared pool of technical Account Managers

Shared pool of technical Account Managers


Managed Services—DevOps Addon

Advisory, escalation, and DevOps services retainer

 

Essential
Organization
Enterprise

Services

8 hours at 3 business days’ notice

16 hours at 2 business days’ notice

32 hours at 1 business days’ notice

Strict SLA enforced

Architecture guidance from L3 resources and architect

Architecture guidance from L3 resources and architect

Architecture guidance from L3 resources and architect

Raise request through DevOps support ticket

  • Migration assessment, execution, and validation 
  • Real time monitoring management with own solutions, issue investigation, response and escalation
  • Infrastructure as code, usage of custom-built templates, configuration management
  • Release management, CI\CD pipeline
  • Migration assessment, execution, and validation 
  • Real time monitoring management with own solutions, issue investigation, response and escalation
  • Infrastructure as code, usage of custom-built templates, configuration management
  • Release management, CI\CD pipeline
  • Migration assessment, execution, and validation 
  • Real time monitoring management with own solutions, issue investigation, response and escalation
  • Infrastructure as code, usage of custom-built templates, configuration management
  • Release management, CI\CD pipeline

Ready to talk about Azure Managed Services?
Call a Connection expert today.

1.800.800.0014

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1 State of the Cloud Report. Flexera. 2020.
09