Returns

The following terms and conditions apply to all sales unless there is a written contractual agreement stating otherwise.

All Returns Are Subject to Manufacturers’ Policies

Return privileges are subject to various manufacturers’ policies. Many manufacturers have imposed certain return restrictions. Consequently, Connection reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item.

Final Sale of Certain Products

In addition to manufacturer restrictions, the following products are final sale items and are not returnable to Connection for refund or exchange for any reason: 

Specific Products:

• Custom configured products, Special ordered products, LCD/DLP projectors, Opened software, OEM Software, Subscriptions and Annuities, Hard drives, and TVs/Monitors over 42"

Specific Manufacturers:

• Avaya, Cisco, Citrix, Compellent Technologies, Corel, Datacore, EMC, EqualLogic, GFI, Google, IBM Software, Hitachi Data Systems, IBM Storage, Lotus, Neoware, Oracle, Overland storage, Quantum, Sony Storage, Tandberg Data, U-Vault, Ubiquity, Veeam, and VMware.

Packaging of Returns

All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer’s packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and Connection’s ability to remarket the returned product. Connection will refuse any return of items missing UPC codes. 

Nonrefundable Charges

Labor, installation services, and shipping charges are nonrefundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. Connection recommends that you send your return via a trackable service with appropriate insurance. Connection is not responsible for lost parcels. 

Return Privileges for Non-Defective Items

All non-defective returns authorized by Connection, whether opened or unopened, will be assessed a minimum 15% restocking fee, and must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by calling Customer Care at 1-888-213-0259 or by e-mail at customerservice@connection.com. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product.

Defective/Dead on Arrival (DOA) Merchandise

DOA products must be reported to Customer Care at 1-888-213-0259 or customerservice@connection.com within the first 30 days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 15% restocking fee. After 30 days, the manufacturer’s warranty process must be followed.

Damaged Products

All packages shipped from Connection are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported to Customer Care at 1-888-213-0259 or customerservice@connection.com within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for Connection to file a damage claim. Failure to notify Connection of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.

Refused Orders

All refused orders (for reasons other than shipping damage) will be subject to a minimum 15% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to Connection. 

Additional Conditions of Return, Cancellation and Auto-Renewals

Subject to the above terms and conditions, orders may be returned or cancelled only upon the manufacturer’s (i) agreement to accept return or cancellation, (ii) release of Connection from its payment obligations, and (iii) refund to Connection of all payments made by Connection in association with the order. You must pay the costs of return packaging, shipping, and handling, as well as any restocking fees that a manufacturer may charge in association with an accepted return or cancellation. Should a manufacturer refuse to allow return or cancellation, then you must pay Connection all amounts owed under the order. Termination of any automatically renewing order is subject to the notice requirements of the manufacturer. You must notify your Connection Account Manager in writing of your intent to not renew such orders at least 30 days in advance of the deadline established by the manufacturer for non-renewal notices. You must pay for any orders which renew because of your failure to provide timely notice as specified herein. You will reimburse Connection for any costs and attorneys’ fees incurred by Connection in enforcing your payment obligations or these terms.