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In Stock
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ScanCare is the premium service program offered by Fujitsu. The ScanCare program combines basic on-site service with preventative maintenance (PM), consumables and user training for Fujitsu scanner customers.
On-site repair service includes spare parts, labor and travel for verified hardware failures. Select Next Business Day (NBD), 4-hour or 24/7 Response time (contract prices vary). Service is available across the United States, except certain Hawaiian Islands and areas of Alaska. On-site service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or professionally trained Authorized Service Provider. On-site service outside the hours specified above may be available for rates and terms then in effect. Outside of preventative maintenance events, on-site visits do not include preventative maintenance, maintenance training, consumables and cleaning materials, troubleshooting of software configuration, applications or set-up.
For Preventative Maintenance (PM) visits (number of PMs varies per model), a FAFSE schedules an on-site visit to thoroughly clean and replace any necessary consumable parts from the pre-shipped ScanCare kit. Service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and customer within 2 weeks of initiation.
Post-warranty service is available after the warranty period and is available in single or multi-year increments.
On-site repair service includes spare parts, labor and travel for verified hardware failures. Select Next Business Day (NBD), 4-hour or 24/7 Response time (contract prices vary). Service is available across the United States, except certain Hawaiian Islands and areas of Alaska. On-site service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or professionally trained Authorized Service Provider. On-site service outside the hours specified above may be available for rates and terms then in effect. Outside of preventative maintenance events, on-site visits do not include preventative maintenance, maintenance training, consumables and cleaning materials, troubleshooting of software configuration, applications or set-up.
For Preventative Maintenance (PM) visits (number of PMs varies per model), a FAFSE schedules an on-site visit to thoroughly clean and replace any necessary consumable parts from the pre-shipped ScanCare kit. Service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and customer within 2 weeks of initiation.
Post-warranty service is available after the warranty period and is available in single or multi-year increments.
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Service agreement documentation
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Coverage Period: 1Coverage Period: 1yearsCoverage Starts: After Base WarrantyManufacturer Product Line: Ricoh ScanCareModel: Post-WarrantyResponse Time: Next Business DayResponse Type: OnsiteResponse Type: Repair / ReplaceService Hours: 8 hours a day / 5 days a weekService Hours: 8x5Service Included: Hardware replacementService Included: MaintenanceService Included: On-siteService Included: Parts and laborService Included: RepairService Plan Type: Scanners
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Due to manufacturer restrictions, all sales on this item are final.
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Class of Equipment: Scanners
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0 lbs
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81111812
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Warranty Period: Extended service agreement
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