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- Lenovo
- 20217004
- 00WW829
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In Stock
- Virtual delivery
Ordering Information
$1,423.69
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With this ServicePac, repair is performed at your location (monitors receive onsite exchange). Service is provided Monday to Friday, 8:00 a.m. to 5:00 p.m., the same business day for critical calls or next business day for non-critical calls. An IBM service technician will be dispatched within 4 hours, if necessary, following IBM remote technical phone support. For calls dispatched after 1:00 p.m. local time, the technician will arrive by the morning of the following business day.
Service levels are response time objectives and are not guarantees. Service levels available are based on the specific product purchased. For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement with the manufacturer. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. If the failing part is a non-IBM component, you’ll provide the part and IBM will provide the labor to replace it.
Service levels are response time objectives and are not guarantees. Service levels available are based on the specific product purchased. For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement with the manufacturer. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. If the failing part is a non-IBM component, you’ll provide the part and IBM will provide the labor to replace it.
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Service plan documentation
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Coverage Period: 1 year(s)Response Time: 4 HoursResponse Type: Onsite, Phone Support, Repair / ReplaceService Hours: 9x5 (Excludes Holidays)Service Included: Hardware replacement, On-site, Parts and labor, Phone Support, Remote diagnosis, Repair
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Fulfillment Type: UnassignedMaintenance Included: No
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Due to manufacturer restrictions, all returns for this item must be within 45 days.
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Class of Equipment: Complicated network devices
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81111812
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N/A
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N/A
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