NOTE: Images may not be exact; please check specifications.
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In Stock
- Virtual delivery
- On-site
- Defective Media Retention
- Remote Diagnosis
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.
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Service Plan Documentation
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Coverage Period: 5yearsManufacturer Product Line: HPE Foundation CareModel: Next Business Day Service with Defective Media RetentionResponse Time: Next Business DayService Hours: 9 hours a day / 5 days a weekService Hours: 9x5 (Excludes Holidays)Service Included: Defective Media RetentionService Included: On-siteService Included: Parts and laborService Included: Remote diagnosisService Included: Remote Support
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Fulfillment Type: NoneMaintenance Included: No
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Due to manufacturer restrictions, all sales on this item are final. HPE has a strict no return policy on CTO orders. For defective product, technical issues or support please contact HPE directly at 800-633-3600.
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Class of Equipment: Storage arrays
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0 lbs
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81111812
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Warranty Period: Extended service agreement
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