- Virtual delivery
- 24x7 Service
- Parts and Labor
- Technical Support
Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.
Service Plan Documentation
Coverage Period: 1.00 year(s)Response Time: 4 HoursService Hours: 24x7Service Included: On-site, Parts and labor, Remote diagnosis, Technical support
Fulfillment Type: NoneMaintenance Included: No
Due to manufacturer restrictions, all returns for this item must be within 30 days.
Class of Equipment: Desktops
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