- Virtual delivery
- Parts and Labor
- Pickup and Return
- Technical Support
With "Mail in" or "Return-to-Depot" service, Dell Technical Support will provide phone-based troubleshooting to try and resolve the issue. If the diagnosis confirms that the system has experienced a qualified failure, packaging, shipping and return instructions and a pre-paid shipping waybill will ordinarily be dispatched to your/your customer's location on the next business day if you call prior to 4:00pm. If non-Dell options added to the system are found to be the cause of the problem, a service charge may be applied. Dell reserves the right to send a whole replacement for the system or a replacement for portions of the system rather than repairing and returning the system sent for repair. Normal factory build times apply when Dell chooses to replace a system instead of repair. Typical cycle time for a system, including shipping to and from the repair center, is approximately 8-10 business days.
Service Plan Documentation
Coverage Period: 4.00 year(s)Service Included: Parts and labor, Pick-up, Return shipping, Technical support
Fulfillment Type: NoneMaintenance Included: No
Due to manufacturer restrictions, all returns for this item must be within 30 days.
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