Cisco US Only Smart Net Total Care On-site 24x7 2-Hour Premium Service

SMARTnet Onsite Premium support provides customers with software updates and upgrades, registered access to Cisco Connection Online (CCO), advance replacement of hardware, technical support, replacement parts and onsite field engineering services for one year. This Premium contract delivers 24x7, 2-hour onsite service. This means that advance replacement parts, with or without a field engineer (as needed), are delivered within 2 hours of determining that part replacement is required, 24 hours a day, 7 days a week. (Note: 2-hour service is available only if your distance from a parts depot or authorized Cisco service location is within 25 driving miles in the United States, Canada, Australia, New Zealand, and select countries in Europe, South America, and Asia.)

SMARTnet features included with this SMARTnet Onsite contract:

-Ongoing Cisco IOS Software updates, allowing you to efficiently evolve your network infrastructure to address the needs of an ever-changing business environment

-Rapid hardware and Cisco IOS Software technical problem resolution with 24-hour, global access to an extensive team of expert technical engineers to help resolve your network problems—online or on the telephone

-Knowledge transfer of Cisco expertise, to enhance in-house technical skill levels

-Advance hardware replacement, to help reduce the risk of network downtime

-Registered access to an array of powerful online tools, allowing you to more quickly address common network problems

-Around-the-clock access to comprehensive technical information and a collection of configuration, installation, troubleshooting, and service request management tools

-A broad base of expertise in networking technology, including voice, video, and data communications