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- Cisco
- 17929975
- CON-SNTP-WSC36PSS
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- Virtual delivery
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SMARTnet support provides customers with software updates and upgrades, registered access to Cisco Connection Online (CCO), advance replacement of hardware, and technical support. Cisco Systems developed SMARTnet services to meet the maintenance requirements of customers with internal maintenance support staff. The SMARTnet support product is based on Cisco's philosophy of moving beyond traditional business barriers to achieve the following: make all of Cisco's information, services, and support available to its customers on demand, deliver fast response and high customer satisfaction, improve user productivity, significantly lower the cost of doing business.
SMARTnet Premium service provides all of the features of SMARTnet service, plus the fastest response time for replacement parts, 4-hour or 2-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco-observed holidays.
SMARTnet Premium service provides all of the features of SMARTnet service, plus the fastest response time for replacement parts, 4-hour or 2-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco-observed holidays.
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Service plan documentation
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Response Time: 4 HoursResponse Type: Onsite, Phone Support, Repair / ReplaceService Hours: 24x7Service Included: Advanced Exchange, Knowledge base access, On-site, Phone Support, Replacement, Software Update, Software upgrades
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Due to manufacturer restrictions, all sales on this item are final.
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