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Managed Services

End User Services

Streamline Processes and Boost Productivity

The end user experience is crucial for productivity, job satisfaction, and building a solid team culture. But converting conventional and legacy support models to meet the demands of the 21st century can be a challenge. As the endpoint explosion continues to test the capabilities of IT support, Connection is here to help.

Connection understands that to attract and retain top talent while meeting today’s productivity demands, organizations can’t make user support an afterthought. Our End User Services help give employees the support they need to be successful while providing leaders the peace of mind that all devices are properly maintained and secure.

Our ITIL-compliant framework includes the following services:

Ready to talk about End User Services?

Call a Connection expert today:
1.800.800.0014   Or send us a message and we’ll reach out to you.
The Connection Difference

The Connection Difference

Connection is dedicated to understanding your organizational objectives and partnering with you to move the needle. We also understand that needs change, so we will never lock you into a long-term contract. We are ready and willing to come to the table to renegotiate, and ultimately, if you decide that we aren’t the right partner for you, we will assist you with termination.

Connection’s End User Services

Connection’s End User Services are offered à la carte so your organization can select the right approach to focus on your biggest issues today. We have experience with mid-market to enterprise companies, in verticals as diverse as the healthcare, retail, automotive, and biomedical industries. We take care to tailor our services for each client.
Service Desk

Service Desk

Creating exceptional user experience is the core objective of Connection’s Service Desk. Our flexible, scalable model lets us ramp up or ramp down based on call volume so our team is always able to respond quickly. We maximize first call resolution with automated triage to other third party service desks. We will implement tailored dashboards to communicate trends, issues, costs, and performance so you can get the clarity you need to improve existing processes, systems, and tools. Connection Service desk options include:
  • Hybrid on-site and offsite or offshore
  • 24x7x365 option available
  • Total call management (TCM)
  • Walkup Service Desk
Deskside Support

Deskside Support

Never let technology issues interfere with productivity. Enjoy a team of dedicated, on-site specialists to ensure user support needs are met. Connection’s desk-side support team is integrated with Service Desk so we can provide process change recommendations that enhance the working environment. Services included:
  • Break/fix
  • Install/move/add/change
  • User migration and upgrades
  • Warranty and non-warranty repair
  • Deskside user support
  • L1 and L2
  • Printer management and maintenance
  • VIP support for designated persons on your team
Onboarding and Offboarding

Onboarding and Offboarding

New employees require a significant time investment to have what they need to be productive on day one. Seasonal interns, consultants, and vendors with company assets add additional challenges. Failure to adequately monitor security privileges and track assets can add to license and usage costs while posing serious security threats.

Connection can offer a complete solution to onboarding and offboarding or act as an extension of your team. Each area of support is held to an SLA, and available areas include:
  • Asset configuration and logistics
  • Credential management
  • Training
  • Service Desk
  • Asset recovery
  • Asset refurbishment
  • Loaner pool management
Learn more about our other Managed Services.

Ready to talk about End User Services?
Call a Connection expert today.


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