Customer Care

For assistance with general questions, contact our Customer Care Center.

Phone Support:
M-F 8:30am to 6:00pm

E-mail Support:

Technical Support
Post-Sale Only (order number required)

Get answers to your technical questions. 30-Day Free installation and diagnostic assistance for most products purchased from PC Connection. In some cases, you may be referred to the manufacturer in order to ensure the best possible support.

Phone Support:
M-F 9:00am to 5:30pm ET

E-mail Support:
Important! To help us expedite your request, please include your order number, name, and phone number (indicate day or evening) when you correspond with us via e-mail.


Find out everything you need to know about returning a product.

Initiating a Return

Shipping & Handling

Learn about available carriers, tracking your shipment, international ordering, and more. 

Order Tracking 
Product Availability
International Orders
Authorized Couriers


Learn about available payment methods including credit cards and leasing options.

Payment Options


Order parts or schedule repairs at our factory-authorized repair center.

Remanufactured Parts

Contact Us

Get direct help fast — find contact information for all of our departments.

Contact Information

Site Help

Get answers to all of your questions about our site, including logging in, adding items to your Cart, and checking out.

Site Help