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Cisco Unity Express Paper PAK 2 IVR Session

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Item#: 41084016 // MFG Part#: FL-CUE-IVR-2= // By: Cisco
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Cisco Unity Express Interactive Voice Response (IVR) allows a telephone caller to select options from a voice menu and otherwise interact with the system. After the system plays a prerecorded voice prompt, the caller presses a number on a telephone keypad to select an option.

The Cisco Unity Express IVR applications work with Cisco Unified Communications Manager Express or Cisco Unified Communications Manager to provide small- and medium-sized companies the ability to enable callers to run queries to gather information from a customer database and to control the information stored in the database, confirm orders placed using the IVR application by sending outgoing e-mails or faxes from within the IVR application, and use incoming HTTP request-based trigger applications to initiate IVR applications to send an e-mail, fax, or phone call notification that an order has been filled and shipped.
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