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IT Service Management
Simplify SLA Management
We Are with You Every Step of the Way
For many organizations, the end goal of an IT service management (ITSM) engagement is to improve service level agreement (SLA) management. By offloading time-consuming workloads to the service desk, you can realize significant benefits that reduce the challenges associated with sustaining the rate of change, developing and enforcing policies, and maintaining operating standards. With the right solution in place, it becomes much easier to manage the multitude of considerations that affect the service desk, from identifying and tracking incidents in the environment to aligning controls with the appropriate resources.
- Rich Emil
Vice President of Managed Services for Connection
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