
Select an Google Cloud Package to Review
            BASIC | 
            
            ESSENTIAL | 
            ENTERPRISE | 
        |
|---|---|---|---|
            Support | 
            |||
| 24/7 phone, email, and service portal support | |||
| Technical Support with 30-minute response | |||
| Support Hours | 4 | 
            Unlimited | 
            Unlimited | 
        
            Operations | 
            |||
| Conditional access management | |||
| IaaS and PaaS management (including application monitoring and diagnostics) | |||
| Change and configuration management | |||
| Incident and problem management (root cause analysis for serious issues) | |||
| On-demand services hours included each month to expand your cloud environment based on your technical requirements | 0 | 
            4 | 
            8 | 
        
            Health Monitoring and Patching | 
            |||
| Proactive infrastructure monitoring and alerting, including escalations to client | |||
| Auto ticket generation and assistance on down time events | |||
| Patching of infrastructure components in coordination with client | |||
            Security and Compliance | 
            |||
| Identify common security gaps | |||
| Review, recommendations and remediation (with client consent) | |||
| Proactive security and compliance monitoring, escalation and remediation (with client consent) | |||
            Backup | 
            |||
| Recommend backup best practices for infrastructure | |||
| Review recommendation and setup | |||
| Set up backup, redundancy, and HA of VMs, Kubernetes, and databases within the tenant (with client consent) | |||
            Cloud Management & Reporting | 
            |||
| Cloud Management Platform | |||
| Right-sizing review and recommendation | |||
| Dedicated service portal dashboard | |||
| Monthly email reports and walkthrough | |||
            Customer Lead Engagement | 
            |||
| Account management (Customer Success Manager) | |||
| Right-size your compute and storage with Budget Advisor (monthly review) | |||
| Technical account management (day-to-day point of contact) |