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Lenovo Onsite Warranty provides for dispatch of a Lenovo technician to your site to provide repair of your system in the event of an issue.
4hr on-site response time in a 9x5 service window: Ensures a rapid response to business-critical ThinkServer hardware problems with a cost-effective service coverage window. Once the customer’s incident is registered with the Lenovo call centre, an agent will troubleshoot the problem remotely. If it is determined that an on-site service visit is needed, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is counted within the service window (9x5, Mondays to Fridays, 08:00 to 17:00, excluding public and national holidays). For example, if a customer with 4hr 9x5 service reports an incident at 15:00 on Friday, the Lenovo technician should arrive at the customer’s location at 10:00 the following Monday morning.
4hr on-site response time in a 9x5 service window: Ensures a rapid response to business-critical ThinkServer hardware problems with a cost-effective service coverage window. Once the customer’s incident is registered with the Lenovo call centre, an agent will troubleshoot the problem remotely. If it is determined that an on-site service visit is needed, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is counted within the service window (9x5, Mondays to Fridays, 08:00 to 17:00, excluding public and national holidays). For example, if a customer with 4hr 9x5 service reports an incident at 15:00 on Friday, the Lenovo technician should arrive at the customer’s location at 10:00 the following Monday morning.
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Service plan documentation
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Coverage Period: 1Coverage Period: 1yearsCoverage Starts: After Base WarrantyResponse Time: 4 HoursResponse Type: OnsiteResponse Type: Phone SupportResponse Type: Repair / ReplaceService Hours: 9 hours a day / 5 days a weekService Hours: 9x5 (Excludes Holidays)Service Included: Hardware replacementService Included: On-siteService Included: Parts and laborService Included: Phone SupportService Included: Remote diagnosisService Included: RepairService Included: Trouble-shootingWarranty Period: Extended service agreement
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Due to manufacturer restrictions, all returns for this item must be within 45 days.
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Class of Equipment: Servers
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0 lbs
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81111812
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