- HP Inc.
- Virtual delivery
This service provides a replacement unit the next business day in the event of device failure and includes shipping, remote problem diagnosis, and technical support.
- Next Business Day
- Advanced Exchange
- Remote Diagnosis
- Technical Support
HP Hardware Support Next Day Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and for which customers may easily restore data from their backup files, HP Next Day Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Next Day Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within the next business day. Replacement products or parts are new or functionally equivalent to new in performance.
Service Plan Documentation
Coverage Period: 4.00Response Time: Next Business DayService Hours: 9x5 (Excludes Holidays)Service Included: Advanced Exchange, Remote diagnosis, Replacement, Shipping, Technical support
Due to manufacturer restrictions, all returns for this item must be within 60 days.
Class of Equipment: Printers and multifunctional office machines