Microsoft GovEA Office 365 Customer Lockbox GCC 36 Month Annual Payment

Customer Lockbox for Office 365 provides unprecedented customer control over content residing in Office 365, so customers can be assured that their content will not be accessed by Microsoft employees without their explicit approval. It brings customers into the access approval loop, requiring the customer to provide explicit approval of access to their content by a Microsoft employee for service operations.

Occasionally, Microsoft engineers help troubleshoot and fix customer reported issues in the support process. Usually, issues are fixed through extensive telemetry and debugging tools Microsoft has in place for its services. However, some cases require a Microsoft engineer to access customer content to determine the root cause and fix the issue. Customer Lockbox requires the engineer to request access from the customer as a final step in the approval workflow. This gives organizations the option to approve or deny these requests and provides direct-access control to the customer.