Lenovo 3-Year Priority Support – MUST MATCH WARRANTY TERM

**Priority Support Term length must match the Base Warranty Term of the hardware, or be purchased with a Lenovo Warranty Extension**

Priority Technical Support provides direct phone access to advanced level technicians via a special phone number. Addressing a broad range of break fix warranty issues, these technicians bypass Level 1 support providing tech-to-tech support and a formal escalation path for faster problem resolution.


Benefits:

• 24x7 Local Language Telephone Tech-to-Tech Support


• Priority Call Routing to Advanced Technicians


• Web Based Service Call-Tracking Tools


• Escalation Management – Third Party Software Support

Lenovo Priority Technical Support provides third party assistance and support for the following software applications: Adobe Acrobat Reader, Autodesk, Cyberlink Multimedia Center, Diskeeper Lite & Diskeeper Home, Google Picasa, IBM Lotus Notes stand alone client, IBM Lotus SmartSuite, Intervideo WinDVD, Intervideo WinDVD Creator, Lenovo ThinkVantage Technologies, McAfee VirusScan, Microsoft Office 2007, Microsoft Windows Vista (Business and Ultimate), Microsoft Windows XP 32 & 64 bit, Norton Internet Security, PC-Doctor, Red Hat REL 5 WS - 64-bit, Sonic RecordNow Business DLA, Sun Java JRE, WinDVD.

**Please note that Priority Support is a remote support uplift and does not include parts, labor, or onsite service.