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HPE Foundation Care Service is a comprehensive combination of hardware and software solutions aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service enables remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.
For eligible HPE hardware products, this service may enable Basic Software Support and Collaborative Call Management for selected non-HPE software. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license.
For eligible HPE hardware products, this service may enable Basic Software Support and Collaborative Call Management for selected non-HPE software. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license.
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Coverage Period: 1Coverage Period: 1yearsManufacturer Product Line: HPE Foundation CareModel: Next Business Day Exchange Service Post WarrantyResponse Time: Next Business DayService Hours: 9 hours a day / 5 days a weekService Included: ReplacementService Included: ShippingWarranty Period: Extended service agreement (renewal)
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Due to manufacturer restrictions, all returns for this item must be within 60 days.
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Class of Equipment: Complicated network devices
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0 lbs
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