- Service Net
- Virtual delivery
Coverage begins on the date of purchase and runs concurrent with the manufacturer’s warranty.
- ESP's include 364/7x24 support.
- Provide hardware diagnostics and problem determination.
- An average 3-5 business day repair.
- Includes Accidental Damage from Handling Coverage - your laptop is not only covered against repair needs or failure of the unit due to everyday use, but also from Accidental Damage.
- Accidental Damage consists of an operational or structural failure of the covered product due to failures resulting from normal operating conditions and handling.
- Service Net will send a container to the customer to ship the notebook to the service provider for repair and then return the repaired notebook to the customer.
Service plan documentation
Coverage Period: 2 year(s)Coverage Starts: Day OneResponse Time: 3 to 5 business daysResponse Type: Phone Support, RepairService Hours: 24x7Service Included: Accidental Damage Coverage, Parts and labor, Repair, Shipping, Technical supportService Plan Type: Notebooks