- Virtual delivery
This upgrade keeps your Next Business Day aspect of service and adds an array of features. ProSupport includes 24x7 technical support, software support, crisis management, automated issue detection, and onsite hardware repair.
- 24x7 technical support
- Onsite Hardware Repair
- Software Support
Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.
Service Plan Documentation
Coverage Period: 5.00 year(s)Response Time: Next Business DayService Hours: 24x7Service Included: Hardware support, On-site, Parts and labor, Remote diagnosis, Software support, Technical support
Due to manufacturer restrictions, all sales on this item are final.
Class of Equipment: Notebooks
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