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The Cisco Queue Manager is an intelligent, IP-based, call-treatment and routing solution that provides powerful call-treatment options as part of the Cisco IP Contact Center (IPCC) solution. It is an integral part of Cisco AVVID (Architecture for Voice, Video and Integrated Data) that delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multimedia contact management to contact center agents over an IP network. Cisco QM is based on the Cisco Customer Response Solution (CRS) platform technologies and, therefore, offers ease of installation, configuration, and application hosting.
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