- Virtual delivery
Avocent's worldwide Technical Support teams are dedicated to providing the best assistance for Avocent products.
- 8x5 telephone support
- Next business day hardware replacement
- 4-hour response for critical issues
For customers requiring more support, Avocent offers Silver Maintenance for hardware in one-, two- or four-year periods. Silver Maintenance delivers 8x5 telephone access for technical support, along with Advanced Hardware Replacement with a next-business-day RMA. With Advanced Replacement, the customer receives a next-business-day replacement unit prior to shipping the failed unit to Avocent. Response time is based on severity level, with Level 1 and 2 incidents receiving a 4-hour response time and Level 3 and 4 incidents receiving a 12-hour response time. Media retention is not available at the Silver level.
Service plan documentation
Coverage Period: 1 year(s)Response Time: Next Business DayResponse Type: Phone Support, ReplacementService Hours: 8x5Service Included: Advance parts replacement, Shipping
This product is subject to our return policy. Please see our complete complete return policy for details.
Class of Equipment: Complicated network devices
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