Avocent 1-Year Silver Hardware Maintenance Service for MPU1016

  • Avocent
  • 16595272
  • 1YSLV-MPU1016
  • In Stock
  • Virtual delivery

Avocent's worldwide Technical Support teams are dedicated to providing the best assistance for Avocent products.
Ordering Information
  • 8x5 telephone support
  • Next business day hardware replacement
  • 4-hour response for critical issues
For customers requiring more support, Avocent offers Silver Maintenance for hardware in one-, two- or four-year periods. Silver Maintenance delivers 8x5 telephone access for technical support, along with Advanced Hardware Replacement with a next-business-day RMA. With Advanced Replacement, the customer receives a next-business-day replacement unit prior to shipping the failed unit to Avocent. Response time is based on severity level, with Level 1 and 2 incidents receiving a 4-hour response time and Level 3 and 4 incidents receiving a 12-hour response time. Media retention is not available at the Silver level.