Aaron Russo - Senior Manager for Tech Sales Data Center
Aaron Russo
Senior Manager for Tech Sales Data Center
Jeff Stork - Software Delivery Practice Manager
Jeff Stork
Senior Service Manager
Lane Shelton - Vice President of Software Business Development
Lane Shelton
Vice President of Software Business Development
Tony Dancona - Vice President of VMware EUC
Tony Dancona
VP VMware EUC, Solutions and Services
»See All Authors


We have searched the depths of our blog to provide you with the latest IT articles on CRM. Get Connected Today!

Microsoft Dynamics 365 Takes Advantage of the Cloud

What New Licensing Changes Mean for Your Organization

by Joshua Sutelman | 04.04.17

Microsoft Dynamics 365 is the next iteration of intelligent business applications via the cloud. Dynamics 365 fuses CRM and ERP (Dynamics AX) capabilities by delivering new purpose-built applications to manage business functions. Dynamics 365 has two main editions: Enterprise and Business. The Enterprise edition is aimed at organizations with 250+ users and includes the capabilities of financials, field service, sales, operations, marketing, and customer service. The Business edition is for organizations with 10–250 users and includes Dynamics 365 for Financials (currently known as Project Madeira) at launch sometime in early 2017.

Tags:CRMERP systemMicrosoft Azure Active DirectoryMicrosoft Dynamics 365


Mobility Matters

Your Best Conduit to Customer Satisfaction

by Stephen Nardone | 12.22.16

Would you be more upset if you left home without your wallet, or without your smartphone?

According to a JP Morgan Chase survey, two out of five U.S. consumers would leave their physical wallets at home if they used a digital wallet. Moreover, says the banking giant, the mobile phone has become the most prized possession of consumers.

Tags:CloudConnectionCRMDigital TransformationForrester ResearchIBMITMobile devicesMobility PracticeSmartphoneTechnology


Let's Talk About IT

Navigating the Weeds of IT Service Management

by Richard Emil | 05.12.16

When we talk about “the weeds” in IT, we’re often talking about IT Service Management (ITSM). What gets weedier than conjuring and developing the appropriate service delivery framework? Read on for the 5 signs that suggest you need some ITSM help. 

Tags:Connection Technology Services GroupCRMDigital BusinessIT Service ManagementIT ServicesITSMMobile devicesSLA